In Conversation with… Hayden Edgtton
The General Manager of Wyndham Grand Doha West Bay Beach discusses leadership and family.
You studied Hospitality Management, so it was clearly something you were very passionate about, what appealed to you about the industry?
My passion came from my father who was in the same industry. However, I had opted to go into commerce initially but realised I wasn’t looking forward to sitting behind a desk for the next 40 years. As my father was in hospitality too, I was exposed to the idea of hospitality from an early age. I started working as a waiter paying for my studies, but with the right encouragement from friends, who were in hotel management, I finally decided to do it and now here we are. It was one of the best decisions I have made.
You’ve recently had the official opening of the Wyndham Grand Doha West Bay Beach, what makes it unique from other new hotels here?
Every hotel has rooms, restaurants, pools, etc, what makes a hotel unique is the people, the service culture and the blend of talent. I am really proud of the amazing team we have here who, with their real appetite for making a difference, bring a unique culture. When guests step into Wyndham Grand Doha West Bay Beach, they will find a welcoming face, someone who is keen to show the hospitality we pride ourselves on.
You have an impeccable history as an experienced General Manager, what do you enjoy about your role?
Being a General Manager allows me to make a difference and create memories for our guests as well as the team members. My job comes with huge responsibilities, one of the major ones is to showcase the right leadership skills to all staff, as they are all future leaders and need someone in their career path who they can trust and grow with. Every time I see a team member of mine make any kind of progress, that is a win for me and I swell with pride.
You have worked in Dubai, Thailand, and Tanzania, why did you choose to work in Qatar?
I am not new to the Middle East and choosing to work in Qatar during this iconic year was a no-brainer. It was an excellent opportunity to move to Qatar at such an exciting time when the eyes of the world are set on us. Being involved in the FIFA World Cup Qatar 2022 is a one-of-a-kind experience. Let’s say I ticked one off from my bucket list.
When you’re not busy running a new hotel, how do you spend your spare time?
Working in the hospitality industry, you struggle to find the balance but it’s important to have those moments of recharge, physically and mentally. I’m a family man with a stunning and supportive wife and two young boys, so I like to be with them when I’m not working. I also try to find some time for myself to practice my golf skills, I’m an avid golfer. ✤