The Chief Concierge of Fairmont Doha, Randy Santos is the newly appointed International President of Les Clefs d’Or

As President of Les Clefs d’Or, Randy will be the head of the Executive Committee which is elected to manage and run the association.

As Chief Concierge at Fairmont Doha, Randy Santos serves as the key point of contact for guests and VIPs throughout their stay, providing first-class service and comprehensive information about the property and the local vicinity, he is also responsible for ensuring his concierge team operate at the highest standard.

He has previously held the position of 1st International Vice President, Union Internationale Des Concierges Hotels – UICH Les Clefs dÓr International, and Founder and Past President of Qatar Concierge Society and Les Clefs dÓr Qatar.

Les Clefs d’Or is a renowned association with the cream of the crop of concierges from all around the world aspiring to be a member of this elite group. Those who are a part of Les Clefs d’Or have the skills and contacts to provide guests with the services that no others can.

Les Clefs d’Or, or The Golden Keys, is a professional association of hotel concierges with around 4,000 members working in more than 80 countries. Easily identified by the golden crossed keys on their lapels, members are an elite, globally connected group committed to exceptional standards of guest service.

Les Clefs d’Or has roots dating back to 1929 but was officially founded in France in 1952. The pillars of the organisation are service and friendship, and before earning the right to wear the coveted golden keys those who aspire to become members must have several years of experience as a hotel concierge and prove beyond doubt that they can deliver the highest quality service.

The hotel’s General Manager, Hani Akkari said: “We are incredibly proud that Randy Santos has been appointed International President of Les Clefs d’Or. To have an exemplary leader whose accolades have been recognised by UICH Les Clefs d’Or is a feat worthy of celebration. Clefs d’Or Concierges are motivated by a genuine desire to serve their guests and this honour is reflective of the care that Randy and his team take to ensure that guests’ safety, well-being and quality of stay is of the highest standard.” ✤