Balancing Innovation And Tradition
Peter Katusak-Huzsvar, the new GM at Sheraton Grand Doha Resort & Convention Hotel, talks coming ‘home’, the importance of teamwork and an intriguing bucket list choice.
Congratulations on your return to Qatar, where you’ve previously been opening GM at W Doha and were also Task Force GM at Sheraton Grand in 2015. What made you decide to return to the city and what are the most marked changes you’ve observed?
Thank you so much, I really appreciate it! Returning to Doha truly feels like coming home. My decision to return was driven by many factors, but especially by my fond memories of opening W Doha and my experience as Task Force GM at Sheraton Grand in 2015. This city has always held a special place in my heart, and it has been incredible to return and witness its remarkable development over the years. Doha has evolved into a vibrant, modern metropolis while staying deeply connected to its rich history, which is truly astounding. The dynamic energy of the city, from global events to cultural activities and first-class hospitality, is inspiring. Sheraton Grand Doha has managed to stay relevant through a combination of tradition and modernity and I am looking forward to being part of this energetic journey again.
Over the past few years, you’ve received multiple accolades such as General Manager of the Year and the Stephen Garff Marriott Award of Excellence for Culture. Which means the most to you and why?
I am incredibly humbled by this recognition, but what I value the most is the acknowledgment of my team. No achievement is ever accomplished alone, and these awards are a testament to the hard work, dedication and passion of the people I have had the privilege to work with. The Stephen Garff Marriott Award of Excellence for Culture, in particular, is close to my heart because it reflects the values we uphold in hospitality – creating a welcoming and inclusive environment for both our guests and our colleagues. I was fortunate to walk alongside an extraordinary team on this journey of success and I consider myself lucky to have had the chance to be part of such a remarkable group.
You are known for your transformative style. What fresh ideas do you bring to the position and what can visitors expect under your leadership?
I believe in balancing innovation with tradition. It is my primary goal to respect and defend the traditional norms of Qatari hospitality at the Sheraton Grand Doha and to borrow from all the best practices around the globe. Guests can expect a perfect blend of international standards and Qatar’s renowned warm hospitality, which is the hallmark of the local hospitality industry. My primary focus will be on empowering our team to not only deliver exceptional service but also to anticipate and address any challenges guests may face in an ever-evolving environment. The guest experience will remain at the heart of everything we do, ensuring we stay ahead of the competition. Sheraton Grand Doha has always been an important part of heritage and I aspire to continue this trend where the highest quality of service is rendered in every dimension.
You’ve worked across the world, from Austria to China and from Europe to the Middle East. Where would be your ideal, money-no-object, holiday destination and why?
The snowy Alps in winter offer a magical experience with crisp air, clear blue skies and a peaceful yet adventurous atmosphere, which I personally love. Coming from places where winter is brief, you start to miss that calm, snow-filled serenity. For me, the Alps are the perfect holiday destination, balancing excitement with quiet, relaxing moments.
Do you have a surprising secret talent or bucket list item you can share with our readers?
One of my lifetime goals is to go heli-skiing in New Zealand. The thought of being flown by helicopter to the heart of a snowy wilderness in one of the world’s most breathtaking landscapes is exhilarating. It’s an experience I’m determined to cross off my list someday! ✤